6 Areas to Improve Customer Service in Hospitals

From the moment a patient enters your facility to the time of discharge, you are being graded on their experience. Don’t let one single area bring down your patient satisfaction score. There are several different a...

It may be time to update your website

Your website could (or should) be one of the most important assets to your business. Its availability 24/7 means customers and prospects can connect with you at any time to learn more about your business and offerings. If your website...

Are you planning for 2013 yet?

Can you believe the year is nearly over with just one quarter remaining? Although time has seemingly flown by, we must now begin to look ahead and determine how we are going to promote our business in 2013. Effective ...

5 Tips for Increasing Sales

I frequently have discussions with business owners who call me and are really eager to begin services because their business sales are slow. Then, a few weeks later, they’re turned off to the idea of a marketing communications str...

Building your hospital’s 2013 strategic plan begins now…

As the New Year nears, many rural and community hospitals are beginning to think about their 2013 marketing strategy. With the ever-changing healthcare landscape, how does one prepare to educate their community about new regulations,...