What is your customer service initiative for 2013?

Customer service is without a doubt an ongoing discussion at hospitals across the country. With part of reimbursements now tied to patient satisfaction, it is more important than ever to ensure your team is doing what they can to make...

Is your sales team working?

Although the role of personal selling varies by business and industry, the nature of it is one of the oldest functions of marketing communication. For most organizations, personal selling can be one of the most important methods of n...

SRJ Marketing Establishes Online Presence for CUE Leadership

Marketing communications agency to launches CUE Leadership’s first website. DALLAS (Nov. 13, 2012) – SRJ Marketing Communications has established an online presence for CUE Leadership by launching...

Service Recovery: Turning Bad into Good

When something is going wrong, you can often sense it. Call it intuition, gut feeling, or observation. We’ve all walked into a room and, at one time or another, knew something was not going right. From that point, you can either ign...

What have we perfected in healthcare?

Wait times in almost every area of hospitals continue to increase nationwide—from doctor visits to surgery, emergency departments to imaging. Yes. In healthcare, we have perfected the art of making people wait. Acco...