Customer Service Improvement Tips for Hospitals

Improving customer service and patient satisfaction should be an ongoing initiative for any hospital. Depending on the skills and dedication from your team is essential to not only build brand equity, but to secure reimbursements....

Using Reputation as a Marketing Tactic

After spending years sculpting your brand and building a solid customer base, it’s easy to feel like you’ve reached the point where the hard legwork is done and the time has come to sit back and cruise. But don’t get...

Can direct mail work for your business?

As the world becomes more digital, direct mail marketing is slowly disappearing. Despite the ever-increasing impact of online marketing strategies, direct mail still has a place and can be a surprisingly effective tool to promote your...

Are you prepared to discharge your patients?

In the marketing world we like to talk about how first impressions are key to building relationships with clients. But when it comes to patient satisfaction, last impressions are just as important. In health...

The Importance of Customer Service Training for your Hospital

Your hospital needs patients. Not only to survive as a business, but to fulfill your mission. To keep patients coming back and to inspire positive word-of-mouth, your facility needs to demonstrate brilliant customer service skills to ...