How Customer Service Training is tied to Leadership Development

Many hospitals invest in flashy, big name customer service training programs that come on strong, seem to get everyone excited and then just as quickly fizzle out. Soon after, everything tends to fall back to business as usual at your...

When did you last read HCAHPS survey questions?

By now you are all aware how your HCAHPS survey results might impact your reimbursements. Many of you might even be proactive in making sure the results are positive. No matter what initiatives you are currently working, have you (and...

The Importance of Community Outreach

Other than basic functions of marketing communications, what has your hospital been doing to increase awareness within the community? If you have to think too long about it, then chances are you are might not be taking advantage of ma...

The Foundation of Internet Marketing

As the Web continues to change how we communicate and do business, more and more businesses continue to commit financial resources to improving their presence online. Does this sound like your business? The Web can b...

How is the noise level in your hospital?

Have you have taken a moment to just stop and listen to the environment around you? What do you hear? Working in a hospital for any lengthy period of time, it is easy to become complacent with noise near the patient r...