Can direct mail work for your business?

As the world becomes more digital, direct mail marketing is slowly disappearing. Despite the ever-increasing impact of online marketing strategies, direct mail still has a place and can be a surprisingly effective tool to promote your...

Are you prepared to discharge your patients?

In the marketing world we like to talk about how first impressions are key to building relationships with clients. But when it comes to patient satisfaction, last impressions are just as important. In health...

The Importance of Customer Service Training for your Hospital

Your hospital needs patients. Not only to survive as a business, but to fulfill your mission. To keep patients coming back and to inspire positive word-of-mouth, your facility needs to demonstrate brilliant customer service skills to ...

Steven R. Jolly to Speak on Customer Service and Patient Satisfaction at 2013 Northwest Texas Hospital Association Conference

Expert on rural healthcare marketing to share with audience how to deliver better service with tight budgets. DALLAS (July 17, 2013) – Steven R. Jolly, principal and owner of SRJ Marketing Communications, will be speaking at the No...

Discharge: Ready, set, go!

Discharge should always be the goal when it comes to in-patient care. Furthermore, it should never come as a surprise when a physician tells the patient those 5 magical words: you’re ready to go home. When a pat...