The Importance of Customer Service Training for your Hospital

Your hospital needs patients. Not only to survive as a business, but to fulfill your mission. To keep patients coming back and to inspire positive word-of-mouth, your facility needs to demonstrate brilliant customer service skills to ...

Steven R. Jolly to Speak on Customer Service and Patient Satisfaction at 2013 Northwest Texas Hospital Association Conference

Expert on rural healthcare marketing to share with audience how to deliver better service with tight budgets. DALLAS (July 17, 2013) – Steven R. Jolly, principal and owner of SRJ Marketing Communications, will be speaking at the No...

Discharge: Ready, set, go!

Discharge should always be the goal when it comes to in-patient care. Furthermore, it should never come as a surprise when a physician tells the patient those 5 magical words: you’re ready to go home. When a pat...

Half-way done: How’s 2013 working out?

We are entering the second-half of the year. If you haven’t made time to review how your business has been performing over the past six months, I encourage you to stop and plan now. A mid-year analysis of your o...

Stick to the Basics with your Mobile Website

It seems like just about every other month the tech blogs are abuzz with news and rumors about the latest and greatest smartphones and tablet computers. It’s hard to believe how quickly those devices have improved in recent year...