Wednesday
Nov282012

Your Patients and the Holidays

Spending the holidays in a hospital is not the most desirable situation for patients and their families. At a time when folks spend more time with family and friends, the holidays can affect your patients in a number of ways. What is your hospital doing to make their time

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Wednesday
Jan142015

Your Hospital’s Customer Service Initiative

Is your hospital serious about customer service? It’s often taken for granted in the healthcare industry that customer service comes naturally. Basic friendliness and concern for your patients is the nuts and bolts of good customer service, but it doesn't always work that way!

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Wednesday
Oct132010

Why is PR important?

Public relations (PR) is a term we use a lot. We talk about public relations campaigns and strategies, effective ways to promote our brands and methods to increase traffic, but one thing we too seldom talk about is what public relations actually means to the custo

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Tuesday
Feb192013

When did you last read HCAHPS survey questions?

By now you are all aware how your HCAHPS survey results might impact your reimbursements. Many of you might even be proactive in making sure the results are positive. No matter what initiatives you are currently working, have you (and your team) taken time to actually revie

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Thursday
Feb132014

What Public Relations means for Your Hospital

The Five Opportunities that You Cannot Miss.

As a hospital, you have many opportunities for reaching out and getting noticed. The health and wellbeing of your community is paramount. Unfortunately, your hospital may be missing out on key opportunities to raise awareness of the vital programs and se

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