Service with a Smile
Our principal, Steven R. Jolly, always says, â€śWhy spend thousands of dollars in advertising if you donâ€™t know how to take care of the customers?â€ť The SRJ team could not agree more (and not just because Steveâ€™s our boss).
In his training workshops, Steve stresses that customer service is a process, not a program. By leading team members toward a deeper understanding of the basics of human relationships, participants will learn how to better handle situations with not only customers, but with fellow team members. Workshop topics also include:
- How to create powerful first impressions
- Improving team atmosphere
- Putting customers at ease
- Handling complaints
- Maintaining confidentiality
- And more
Our training programs lead employees into a greater understanding of their role in the company. These programs give employees new skills to increase job satisfaction and ultimately improve your companyâ€™s bottom line.
Contact us today or visit www.srjspeaks.com for information on customized programs that fit your business.