Customer Service Training

Service with a Smile

Our principal, Steven R. Jolly, always says, “Why spend thousands of dollars in advertising if you don’t know how to take care of the customers?” The SRJ team could not agree more (and not just because Steve’s our boss).

In his training workshops, Steve stresses that customer service is a process, not a program. By leading team members toward a deeper understanding of the basics of human relationships, participants will learn how to better handle situations with not only customers, but with fellow team members. Workshop topics also include:

  • How to create powerful first impressions
  • Improving team atmosphere
  • Putting customers at ease
  • Handling complaints
  • Maintaining confidentiality
  • And more

Our training programs lead employees into a greater understanding of their role in the company. These programs give employees new skills to increase job satisfaction and ultimately improve your company’s bottom line.

Contact us today or visit www.srjspeaks.com for information on customized programs that fit your business.