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<!--Generated by Squarespace V5 Site Server v5.13.159 (http://www.squarespace.com) on Wed, 22 May 2013 21:25:41 GMT--><rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:dc="http://purl.org/dc/elements/1.1/" version="2.0"><channel><title>Steve's Blog</title><link>http://www.srj.net/blog/</link><description></description><lastBuildDate>Wed, 22 May 2013 15:42:06 +0000</lastBuildDate><copyright></copyright><language>en-US</language><generator>Squarespace V5 Site Server v5.13.159 (http://www.squarespace.com)</generator><item><title>Pain Management: Actions as powerful as medicine</title><category>Patient Satisfaction</category><dc:creator>Steven R. Jolly</dc:creator><pubDate>Wed, 22 May 2013 01:06:54 +0000</pubDate><link>http://www.srj.net/blog/2013/5/21/pain-management-actions-as-powerful-as-medicine.html</link><guid isPermaLink="false">247484:2479886:33739936</guid><description><![CDATA[While it is likely that your hospital has a pain management plan in place, it is often administered from a standard medical/technical perspective. Depending on the patient volume and work load, some patients may notice an efficient process, but a less than desirable patient experience as we  move from one patient to the next.]]></description><wfw:commentRss>http://www.srj.net/blog/rss-comments-entry-33739936.xml</wfw:commentRss></item><item><title>Opening Up Communication with your Community</title><category>Community Relations</category><category>Healthcare</category><dc:creator>Steven R. Jolly</dc:creator><pubDate>Tue, 21 May 2013 03:58:00 +0000</pubDate><link>http://www.srj.net/blog/2013/5/20/opening-up-communication-with-your-community.html</link><guid isPermaLink="false">247484:2479886:33740259</guid><description><![CDATA[After more than 24 years of working with rural hospitals, I’ve learned that lack of external communication becomes one of driving forces of out-migration. While the reasons of out-migration may vary from one hospital to another, opening up communication with the community will help resolve many of the simple challenges your facility faces.]]></description><wfw:commentRss>http://www.srj.net/blog/rss-comments-entry-33740259.xml</wfw:commentRss></item><item><title>Adding a Personal Touch to Customer Service</title><category>Customer Service</category><category>Healthcare</category><dc:creator>Steven R. Jolly</dc:creator><pubDate>Fri, 17 May 2013 04:18:00 +0000</pubDate><link>http://www.srj.net/blog/2013/5/16/adding-a-personal-touch-to-customer-service.html</link><guid isPermaLink="false">247484:2479886:33740315</guid><description><![CDATA[It often doesn’t take a lot to make patients happy. In most cases, it is simply the “little touches” that make the difference between a negative and positive experience for your patients. So, what can your team do to increase patient satisfaction?]]></description><wfw:commentRss>http://www.srj.net/blog/rss-comments-entry-33740315.xml</wfw:commentRss></item><item><title>3 Marketing Tips for an SMB</title><category>Advertising</category><category>Marketing</category><category>Public Relations</category><category>SMB</category><category>Small Business</category><category>Social Media</category><category>Tips</category><dc:creator>Steven R. Jolly</dc:creator><pubDate>Tue, 14 May 2013 15:08:53 +0000</pubDate><link>http://www.srj.net/blog/2013/5/14/3-marketing-tips-for-an-smb.html</link><guid isPermaLink="false">247484:2479886:33714327</guid><description><![CDATA[There is no doubt that small and medium size businesses are still operating under tight budgets. With that said, continuing to cut back on marketing communications could have a negative impact on how your business grows.]]></description><wfw:commentRss>http://www.srj.net/blog/rss-comments-entry-33714327.xml</wfw:commentRss></item><item><title>Pay Attention to Key Performance Indicators</title><category>KPI</category><category>Strategic Planning</category><category>Strategy</category><category>Strategy</category><dc:creator>Steven R. Jolly</dc:creator><pubDate>Mon, 13 May 2013 15:01:00 +0000</pubDate><link>http://www.srj.net/blog/2013/5/13/pay-attention-to-key-performance-indicators.html</link><guid isPermaLink="false">247484:2479886:33714280</guid><description><![CDATA[Much like the economy, you can learn a lot about the direction your business is heading through key performance indicators.  Monitoring and tracking important data and performance measurements can tell you a great deal about your business position and give you time to do something about it.]]></description><wfw:commentRss>http://www.srj.net/blog/rss-comments-entry-33714280.xml</wfw:commentRss></item><item><title>Enhance Your Experience at the 2013 TORCH Annual Conference</title><dc:creator>Steven R. Jolly</dc:creator><pubDate>Mon, 15 Apr 2013 19:32:19 +0000</pubDate><link>http://www.srj.net/blog/2013/4/15/enhance-your-experience-at-the-2013-torch-annual-conference.html</link><guid isPermaLink="false">247484:2479886:33390165</guid><description><![CDATA[Are you planning to attend the 2013 TORCH Annual Conference this week in Dallas? Make the most out of your experience by planning what you hope to get out of it.]]></description><wfw:commentRss>http://www.srj.net/blog/rss-comments-entry-33390165.xml</wfw:commentRss></item><item><title>Make Patient Satisfaction a Reality</title><dc:creator>Steven R. Jolly</dc:creator><pubDate>Thu, 11 Apr 2013 19:34:00 +0000</pubDate><link>http://www.srj.net/blog/2013/4/11/make-patient-satisfaction-a-reality.html</link><guid isPermaLink="false">247484:2479886:33390179</guid><description><![CDATA[Although good customer service and guest relations skills come naturally to some, most hospital team members need training to create a great patient experience.  This is not true for only newbies, but seasoned professionals as well.]]></description><wfw:commentRss>http://www.srj.net/blog/rss-comments-entry-33390179.xml</wfw:commentRss></item><item><title>Q1 Check-in: How’s it going?</title><category>Quarterly Review</category><category>Strategic Planning</category><category>Strategy</category><dc:creator>Steven R. Jolly</dc:creator><pubDate>Wed, 20 Mar 2013 15:15:00 +0000</pubDate><link>http://www.srj.net/blog/2013/3/20/q1-check-in-hows-it-going.html</link><guid isPermaLink="false">247484:2479886:33085900</guid><description><![CDATA[It seems like just yesterday we had party hats on and were celebrating the New Year. Indeed, the first quarter of 2013 is nearly complete and it’s time to review the numbers and reflect on your marketing communications strategy to see if your goals are being met.]]></description><wfw:commentRss>http://www.srj.net/blog/rss-comments-entry-33085900.xml</wfw:commentRss></item><item><title>Not sure what to blog about?</title><category>Blogging</category><category>Copywriting</category><category>IInternet Marketing</category><category>Internet Marketing</category><category>Websites</category><dc:creator>Steven R. Jolly</dc:creator><pubDate>Tue, 19 Mar 2013 15:41:00 +0000</pubDate><link>http://www.srj.net/blog/2013/3/19/not-sure-what-to-blog-about.html</link><guid isPermaLink="false">247484:2479886:33086020</guid><description><![CDATA[According to statistics, 58 percent of Internet users are expected to read blogs at least on a monthly basis by the end of 2013. With more than half of your online audience reading articles, it should be no surprise that keeping an up-to-date blog is a great way to increase your presence on the Web.]]></description><wfw:commentRss>http://www.srj.net/blog/rss-comments-entry-33086020.xml</wfw:commentRss></item><item><title>Hospital Week 2013 is Around the Corner</title><category>HHealthcare Marketing</category><category>Healthcare</category><category>Hospitals</category><category>National Hospital Week</category><dc:creator>Steven R. Jolly</dc:creator><pubDate>Wed, 13 Mar 2013 15:13:00 +0000</pubDate><link>http://www.srj.net/blog/2013/3/13/hospital-week-2013-is-around-the-corner.html</link><guid isPermaLink="false">247484:2479886:33002025</guid><description><![CDATA[Rural hospitals in particular have much to celebrate when it comes to Hospital Week. It’s a great opportunity to showcase your services to the community while educating your publics on the importance of rural healthcare.]]></description><wfw:commentRss>http://www.srj.net/blog/rss-comments-entry-33002025.xml</wfw:commentRss></item></channel></rss>